Bookings & Cancellations

 

Bookings & Cancellations

At Ai Skin Clinic, we aim to provide a seamless and professional experience. Please review our booking and cancellation policy carefully before scheduling your appointment.

Booking Your Appointment

All new clients are required to attend a mandatory consultation with our specialist. This is charged at £80.00 and must be paid in advance to confirm the booking.

You can book directly with us via:

  • WhatsApp: 07729 082253

  • Phone: 0203 302 8584

  • Email: info@bfacademy.co.uk

  • Instagram: @ai_skinclinic (via the “Message Us” tab)

To secure your appointment, we require:

  • Full name

  • Date of birth

  • WhatsApp contact number

  • Email address

A pre-payment link will be sent via WhatsApp or SMS. Once payment is received, your booking will be confirmed, and an automated confirmation will follow via email and text.

Please note: Appointment slots are held until close of business on the same day. If payment is not received by then, the slot will be released.

Booking Fees & Payment Terms

  • Full pre-payment is required for all appointments.

  • Payments can be made via debit card, PayPal, bank transfer, or secure payment link.

  • Card details are not stored.

  • All booking fees are non-refundable.

Missed appointments or cancellations with less than 24 hours' notice will result in the loss of your booking fee. A £10 fee may apply for unattended appointments or short-notice changes.

Rescheduling & Credit

If you are unable to attend, please contact us via WhatsApp at least 24 hours in advance. We will do our best to reschedule at the next available slot.

If you choose not to proceed with a pre-paid treatment:

  • The amount paid will be held as credit for up to 6 months.

  • After this period, any unused credit will be forfeited.

Clinic Cancellations

In rare cases where we must reschedule due to unforeseen circumstances:

  • You will be notified promptly.

  • We will offer a new date, time, or therapist.

  • Your payment will remain valid and transferable.

Appointment reminders are sent via text and email as a courtesy. However, it is your responsibility to attend on time.