Bookings & Cancellations
Bookings & Cancellations
Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us.
These terms and condition apply for bookings made directly through the clinic, third party bookings terms may vary please see individual terms on third party site when booking online though a third party.
Making a booking directly through us
We accept bookings by phone 0203 302 8584, email firstname.lastname@example.org or through our instagram page ‘message us’ tab.
We will require your full name, email address and a contact number to secure your booking. You will be sent a booking confirmation via email and a text message providing you with a payment link to follow prior to your appointment being scheduled in. Please notify us of any changes to your contact details.
We recommend you book ahead, our senior therapists get booked up far in advance and we can get busy in peak periods. A good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for christmas. Wedding bookings book 9 - 12 months ahead.
A full booking fee is required for all bookings.
We send complimentary appointment reminders by text and email.
When booking via email or message, time slots offered to you will be held until closing time on that day, then they will be released if payments via the payment link are not completed.
Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any payments taken or online deposits in this instance will not be lost.
Booking fee deposits can be paid by debit card, PayPal, bank transfer or via a payment link. Card details are not stored and are processed while you wait.
All booking fee are non-refundable, if you cancel with less than 24 hours notice or fail to attend your appointment you will lose your booking fee.
Booking fee's area transferred if re-scheduling your appointment before the 24 hour cancellation period.
If you decide to not continue with a treatment that would have been pre paid and pre booked with us, the amount paid will be placed as a credit for you and you will have the right to use that credit for another treatment or service we provide.
We know things crop up and we understand busy lives can mean changes to your schedule, find all the info you need for cancelling your appointment below.
If you are unable to attend your appointment please notify us as soon as you can (more than 24 hours), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book. We will do our best to re-schedule you in at our next availability.
Cancellations or amendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments will result in the loss of your booking fee.
Where a deposit has not been taken for your booking we reserve the right to deduct a fee of £10 for unattended appointments or cancellations with less than 24 hours notice.